FAQ | OTHER TOPICS
1. ARE THE PRODUCT IMAGES ON YOUR WEBSITE OF THE ACTUAL ITEM?
Almost all product images displayed on our website are original photos of the actual merchandise. These were taken at our offices or, occasionally, at the stores where the merchandise was purchased, and are therefore watermarked for authenticity.
A very small number of product and lifestyle images, if any, are voluntarily provided by the rightful owners and used with their express permission, while a few stock photos, if any, are included for illustrative purposes. These images are not watermarked.
Please note that actual product colors may vary slightly from the images shown. This is due to differences in monitor or mobile display capabilities, individual perception of color, and lighting conditions during photography.
2. WHAT IS THE CROSS-OUT PRICE OR STRIKETHROUGH PRICE?
The cross-out price, or strikethrough price, represents the Manufacturer’s Suggested Retail Price (MSRP)—the full retail price of the product if it is not on sale. This price is converted into foreign currency using an average forex rate and does not include additional costs such as sales tax, international shipping fees, or customs duties, which are typically incurred when purchasing from outside your shipping country.
3. WHY CAN’T I RECEIVE ANY EMAIL FROM SHOPPERONE?
Check your spam, junk, or promotions folder. To ensure delivery, add our email address to your contacts or mark our emails as “Not Spam.
4. HOW DO I MAKE SURE I RECEIVE FUTURE EMAILS ABOUT MY ORDER OR SALES PROMOTIONS?
- Open the email.
- Click on the sender's name "Shopperone Customer" and email address.
- Click "Create New Contact" or "Add to Address Book"
- Enter any additional information
- Click Save
5. WHY CAN’T I SIGN IN TO MY ACCOUNT or SIGN UP ON YOUR WEBSITE?
If you're having trouble signing in to your account, try reseting your password by clicking the "Reset your password" link at the Sign In page.
If you're having trouble signing up on our website (as a new subscriber), please contact us here for further assistance.
6. DO YOU ACCEPT SPECIAL REQUEST or ORDER FROM ANY US WEBSITE?
Currently, we only accept order for Brands that we sell at Shopperone (subject to availability of item at the store).
We do not accept special request or order from any US website that we don't usually shop from and for Brands and items that we don't sell at Shopperone.
8. CAN I BRING MY BRAND WATCH OR JEWELRY TO THE BRAND STORES OUTSIDE OF USA FOR FREE CLEANING or BATTERY CHANGE?
If you check the Brand's warranty policy on their website or on the Brand's Guarantee Card Packet, regular maintenance service (like cleaning) is NOT covered by warranty. This warranty limitation also applies to the Brand's Authorized Retailers in the USA that's why there is no free cleaning service here in the USA. Please click & read WARRANTY POLICY for more details.
While we have not received feedback from customers who were not able to avail free cleaning from the Brand's boutiques outside of USA, we CANNOT guarantee that you will be able to avail free cleaning services or battery change in the Brand's boutiques outside of USA even if we purchased the item directly from the Brand or its Authorized Retailers.
We feel that the significant savings our customers enjoy from purchasing 100% authentic & brand new items from Shopperone far outweigh the minimal cleaning costs for your watches or jewelries.
For battery replacement, you can have it changed at any reliable luxury watch service centers for a minimal fee of around ₱500 (subject to change).
You can also easily clean your jewelries & watches at home with a jewelry polishing cloth or by following the "Care & Maintenance" in your Guarantee Card Packet. We use this cloth below for cleaning our personal jewelries, and it works perfectly every time!
