FAQ | OTHER TOPICS

1. ARE THE PRODUCT IMAGES ON YOUR WEBSITE OF THE ACTUAL ITEM?

Almost all product images displayed on our website are our own photos of the actual merchandise & were photographed at our offices or, occasionally, at the stores where we purchased the merchandise from, thus, watermarked.

There are very few product & lifestyle images that were voluntarily provided by and used with express permission from the rightful owners and a few stock photography for illustrative purposes. These are the photos which are not watermarked.

Actual product color may slightly vary from the images shown on our website. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.

2. WHAT IS THE CROSS-OUT PRICE OR STRIKETHROUGH PRICE?

It is the tag price or Manufacturer’s Suggested Retail Price (MSRP), which is the full retail price (converted into foreign currency using an average forex rate) if the product is NOT on sale. It doesn’t include yet the sales tax, international shipping charges & custom duties which are additional customary charges when you purchase from outside of your shipping country. 

3. WHY CAN’T I RECEIVE ANY EMAIL FROM SHOPPERONE?

If you can't find our emails on your inbox, it's most likely in the spam or junk or promotion folder.  Make sure you save our email address in your address book.

4. HOW DO I MAKE SURE I RECEIVE FUTURE EMAILS ABOUT MY ORDER OR SALES PROMOTIONS?

• Open the email.
• Click on the sender's name "Shopperone Customer" and email address.
• Click "Create New Contact" or "Add to Address Book" 
• Enter any additional information
• Click Save

5. WHY CAN’T I SIGN IN TO MY ACCOUNT or SIGN UP ON YOUR WEBSITE?

If you're having trouble signing in to your account, try reseting your password by clicking the "Reset your password" link at the Sign In page.

If you're having trouble signing up on our website (as a new subscriber), please contact us here for further assistance.

6. DO YOU ACCEPT SPECIAL REQUEST or ORDER FROM ANY US WEBSITE?

Currently, we only accept order for Brands that we sell at Shopperone (subject to availability of item at the store).

We do not accept special request or order from any US website that we don't usually shop from and for Brands and items that we don't sell at Shopperone.

8. CAN I BRING MY BRAND WATCH OR JEWELRY TO THE BRAND STORES OUTSIDE OF USA FOR FREE CLEANING or BATTERY CHANGE?

If you check the Brand's warranty policy on their website or on the Brand's Guarantee Card Packet, regular maintenance service (like cleaning) is NOT covered by warranty. This warranty limitation also applies to the Brand's Authorized Retailers in the USA that's why there is no free cleaning service here in the USA. Please click & read WARRANTY POLICY for more details.

While we have not received feedback from customers who were not able to avail free cleaning from the Brand's boutiques outside of USA, we CANNOT guarantee that you will be able to avail free cleaning services or battery change in the Brand's boutiques outside of USA even if we purchased the item directly from the Brand or its Authorized Retailers. 

We feel that the significant savings our customers enjoy from purchasing 100% authentic & brand new items from Shopperone far outweigh the minimal cleaning costs for your watches or jewelries.

For battery replacement, you can have it changed at any reliable luxury watch service centers for a minimal fee of around ₱500 (subject to change). 

You can also easily clean your  jewelries & watches at home with a jewelry polishing cloth or by following the "Care & Maintenance" in your Guarantee Card Packet. We use this cloth below for cleaning our personal jewelries, and it works perfectly every time!